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Communication is of utmost vital in any course of life; which also best applies in business. As a leader, how can you improve communication skills at work?

Improve Communication Skills at Work

1. Be presentable

First and foremost, you must be neat and clean. You must wear a clean set of clothes and a well-groomed appearance. Dirty clothes, ragged shoes, hair uncombed, too much perfume/aftershave may send a negative message to your audience.

2. Maintain eye contact

When communicating with people, maintain eye contact as much as possible.  Don’t stare at them but maintain eye contact to let them know that you are paying attention to them. Don’t assume that your listener(s) can read your mind or follow what you’re saying just by staring at you.  

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By listening attentively, you let your listener know that you’re interested in what he/she has to say. Excessive eye contact, on the other hand, may make the listener feel uncomfortable.

3. Be a good listener

Being a good listener takes practice. If you want to be a good listener, you must learn to give attention to the speaker and not think of your response. As much as possible, refrain from interrupting throughout the discussion and let your listener finish his/her sentence first before proceeding to give your answer.  

Don’t be too eager to answer since there is still time for you to do so and that might lead to a mistake or wrong interpretation on your part. By asking questions and giving clarifications, you’ll be able to better understand what is being said.

4. Write emails effectively

Leaders should know how to write emails effectively. If you want to be a good communicator, you must master the art of writing an effective email. The first thing that you’ll need to do is to keep the email short and to the point. You don’t want your email to be too long because it might bore your reader, particularly if it’s a long one.

5. Take time in preparing before speaking

Whenever you give a speech or deliver a message to your colleagues or subordinates, take time in preparing for it beforehand. Prepare beforehand the things that you are going to say, especially if it’s a very important message that you are about to convey. By taking time in preparing, you’ll be able to organize your thoughts and know exactly what you want to say.  

6. Don’t neglect body language

Body language is very important in communicating with other people.  It is not only what you say that matters but also how you say it. Your body language is a reflection of what you are saying. For example, if you are angry, your body will reflect on it. If you are sad, your body will reflect it too. If you are nervous, your body will reflect that as well.  

7. Be open-minded

Being open-minded is of utmost importance in communicating with others. If you are not open-minded, you might deny others’ ideas or thoughts which may affect your decision-making process. Also, you’ll be able to make better decisions if you are open-minded.

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